Contacts

Getting a quick diagnostic

Open @FounderScore_bot and send /score followed by a 50–4,000 character startup description: what you build, for whom, your evidence and business model. The free run is the quick diagnostic only, once per person per UTC day. A full PDF/PPTX review with an extended fix map is a separate paid service at $19 via @hi_support_team.

Questions, problems, a human

For everything else — a point in the diagnostic you do not understand, a PDF/PPTX review, or a result that looks off for your project — write to us on Telegram: @hi_support_team. We look at these by hand.

These are the most common reasons people write:

• You have already used your free quick diagnostic today — your personal counter resets at 00:00 UTC.
• You need a PDF/PPTX review or slide-by-slide work — send the file to support after agreeing the scope.
• You do not understand what a point in the review means.
• You have a deadline — a demo day, a committee, an outreach window. Say when: it helps us prioritise.

Deleting your data

To delete data stored by the bot, send /delete and confirm with /delete_confirm. To delete material sent separately to support for a PDF/PPTX review, message @hi_support_team.

We cannot restore a deleted diagnostic, so save anything you need beforehand.

More about data handling in the privacy policy.

Expert review

The automated review is a fast first pass over the deck as a document. Sometimes you need something else: a person who reads the deck end to end, asks questions about the project and works through it with you.

We arrange that format case by case: first we look at what the task actually is, and only then name scope and timing. Describe your project, your stage and what you want to walk away with.

When we reply

We reply on business days. Messages sent in the evening, at weekends or on public holidays go into the queue on the next business day.

The service has no phone line: we do not collect phone numbers and do not advise by phone. All correspondence stays in Telegram, so both sides keep a record of the conversation.